Question 1

Am I allowed to bring outside food to the event?

Accepted Answer

Only licensed catering companies are allowed to serve food at Big Door. Catering Companies must notify Big Door for approval if they are planning to use any device for cooking that is not already included in the Big Door facility (fryers, grills, external ovens, etc..)
 
Additionally, no gum may be chewed by clients, guests or vendors while on Big Door premises.

Question 2

Can I serve alcohol at the event?

Accepted Answer

A designated licensed bartender is required to serve alcohol. Big Door can provide for an additional fee. Self-serve is never permitted. Cash bars or ticketed sales for events serving alcohol are only allowed for designated charitable orgs with the appropriate ABC liquor license. All events must comply with all California Alcohol Laws. When minors are present at events, we may require legal drinkers to be identified and be provided with wristbands.

Question 3

Can I charge a cover fee at the door?

Accepted Answer

If serving alcohol, events at Big Door are not to be ticketed unless client is a registered charity and has an event license from the ABC.

Question 4

Can I rearrange the furniture at Big Door?

Accepted Answer

Yes, our staff will help set up the furniture/tables/chairs we provide. They are also there to lend a hand, but are generally busy with their own duties. Any requests for our Staff to help set up must be made prior to the Event so that we can assess if there is enough labor to do the requested task.

Question 5

How long is the rental period?

Accepted Answer

Depending on which plan you choose, the rental can be between 6 and 12 hours long. All rentals include a dedicated cleaning and restoration window at the end of your day, ie: 6hr rentals have 30min or 60min cleaning periods, and 12hr rentals have a 90min cleaning period.

Question 6

Where can I dispose trash from the event?

Accepted Answer

We have a gated Republic Services dumpster located on the south-west corner of the Exterior Patio that clients can use to dispose trash from the event. All trash must be in tied trash bags and placed within the dumpster.

Question 7

Is there available overnight storage for use prior or after the event

Accepted Answer

Depending on availability and how much storage is needed, Big Door may allow items to be brought in the day before or picked up the day after. It will be decided on a case to case basis.

Question 8

Can we throw confetti or have glitter.

Accepted Answer

Confetti, streamers, bubbles or glitter is not allowed. Balloons are permitted however Host will be charged $25 for every balloon that needs to be pulled from the ceiling. Glitter left from your guest may result in an additional cleaning charge.

Question 9

Can pets attend the event?

Accepted Answer

Yes, animals are allowed. Renters are responsible for cleaning up after their animals. A cleaning charge of $250 may be incurred.

Question 10

Are open flame candles allowed?

Accepted Answer

No open flames are allowed but LED or other electronic candles are permitted.

Question 11

Can I smoke in the Big Door space?

Accepted Answer

Big Door is a non-smoking/non-vaping facility. Smoking and vaping is only allowed outside in designated areas.

Question 12

Can we use a fog machine?

Accepted Answer

Fog machines are not allowed for the safety of all event attendees.

Question 13

Am I allowed to hang things up on the wall?

Accepted Answer

Yes. Only command strips or painters tape allowed on walls and floors. No nails, duct tape or scotch tape or any product that leaves a mark.
Hanging items on our 3D textured wall panels in the Great Room is not allowed.